The former IBM employees were replaced by AI, confirmed the company’s CEO earlier this week.
IBM CEO, Arvind Krishna, said The Wall Street Journal On Monday, the technological giant had taken the AI to take care of the work of several hundred human resources employees. However, IBM’s workforce expanded instead of reducing: the company used the resources released by layoffs to hire more programs and vendors.
“Our total employment has increased real, because what [AI] It does that it gives it more investment to put in other areas, “Krishna told The newspaper.
Krishna specified that these “other areas” included software, marketing and sales or roles focused on “critical thinking”, where employees “face or against other humans, instead of simply doing a routine job.”
Related: IBM Exec says that 7,800 jobs (or almost 30% of its workforce) could be replaced by AI
IBM Cto Ji-Sun Lee said earlier this year that Ibms Askhr had automated 94% of simple routine human resources tasks, such as vacation requests and payment statements. Meanwhile, IBM Askit agent reduced the number of calls and chats for the IT team by 70%.
IBM saw a “productivity improvement” or $ 3.5 billion in the last two years using AI in more than 70 business areas, said Lee.
IBM was not deactivated when the layoffs of human resources and subferent hiring in other departments occurred. The company used 270,300 workers worldwide from its annual report of 2024.
IBM CEO Arvind Krishna. Photographer: Christopher Pike/Bloomberg through Getty images
This week, IBM held its annual Think conference and introduced new products and services to grow its generative division of AI, which has become a business of $ 6 billion. The tools allow customers to build their own AI agents, capable or autonomous complex tasks of Lyry, In less than five minutes.
The service is similar to the offers of Amazon, Nvidia and Microsoft.
Related: AI agents can help companies to be ’10 times more productive ‘, according to a Vice President of Nvidia. This is what they are and how much they cost.
Krishna has worked for IBM for approximately 34 years and entered CEO’s role in 2020. Wedbush Dan Iives said Business intern On Wednesday that Krishna was in the process of transforming IBM into an AI company.
“It is still the first entry in a game of nine tickets,” Iives told the publication.
Krishna is not the first CEO to say that the company has replaced people with AI.
Klarna’s CEO, Sebastian Siemiatkowski, declared last year that his Chatbot of AI did the work of 700 customer service agents and then announced that the company was suffering a freezing of hiring and filling the gaps with AI.
Meanwhile, the CEO of Salesforce, Marc Benioff, said in September that the company’s new agents could replace seasons for the duration of concert workers.